Our story
Built on accountability. Proven by results.
Since 2009, Steadfast Group has delivered enterprise-grade cleaning and janitorial services to some of the most demanding facilities in North America.
How Steadfast began
Steadfast Group was founded in 2009 by a team of facilities management veterans who saw a gap in the market: enterprise clients needed a cleaning partner that could match their operational rigor — not just show up with a mop.
We started with a single office tower contract in Chicago and grew by doing one thing exceptionally well: showing up, every time, to the standard we promised. That reputation spread.
Today we manage over 2 million square feet of commercial, industrial, and regulated space across the country. Our client retention rate of 99% is not a marketing number — it is the result of a culture that treats every facility as if it were our own.
What drives us
Our core values
Accountability
Every team member owns their scope. We do not pass problems up the chain — we solve them on the floor.
Precision
Commercial cleaning is a technical discipline. We train to standard, inspect to standard, and deliver to standard — every shift.
Reliability
Our clients run 24/7 operations. So do we. Staffing, scheduling, and escalation protocols that never leave a facility uncovered.
Transparency
Real-time reporting, documented inspections, and direct access to your account manager. No surprises, no excuses.
Standards & compliance
Certifications & credentials
ISSA CIMS Certified
Cleaning Industry Management Standard — the benchmark for professional cleaning operations.
OSHA 10 Trained Staff
All supervisors and leads hold current OSHA 10 certification for general industry safety.
EPA Safer Choice
We use EPA Safer Choice certified products across all standard service lines.
ISO 9001 Aligned
Our quality management processes are aligned with ISO 9001 principles for consistent service delivery.
Leadership
The team behind Steadfast
Marcus Webb
Chief Executive Officer
20 years in facilities management. Founded Steadfast after leading operations for a national property management firm.
Diana Reyes
VP of Operations
Oversees service delivery across all regions. Former director of environmental services at a major healthcare network.
James Okafor
Director of Client Success
Manages key account relationships and ensures every client receives a dedicated, responsive point of contact.